blog

Category: Usability

Don’t use the phrase “Coming soon”

Monday, August 15, 2011 Filed under Design, Marketing & Communications, Sound Advice, Usability

In this audio post I explain why you shouldn’t use the phrase “coming soon” in lieu of real content and what you can do instead.

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Your website is your brand online: Take it seriously

Tuesday, November 23, 2010 Filed under Design, Marketing & Communications, Usability
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Imagine walking into a restaurant.  Inside, the building is clearly falling apart.  The wallpaper is peeling off the walls, electrical wiring is exposed, there’s dust everywhere.  You point this out to the manager, and the manager responds, “Oh, that?...Well…I’m in the food business, not construction, so ignore all that.  Just sit down and order, and you’ll see how great we are!”

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Don’t worry about minimizing clicks

Thursday, October 28, 2010 Filed under Design, Sound Advice, Usability
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Organizing content intuitively is more important than having all content accessible from the top level of navigation. I explain why in this audio post.

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Redesigning your website? Survey your audience first.

Tuesday, September 7, 2010 Filed under Design, Marketing & Communications, Non-Profit, Sound Advice, Usability

Don’t forget to take advantage of social networking when undergoing a website redesign.  Your audience would probably love to tell you what they think!

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Bad dog!: Web mistakes encountered in the pet industry

Tuesday, July 13, 2010 Filed under Design, Marketing & Communications, Usability

We recently got a puppy.  In the course of doing this research about training and whatnot, I was amazed at how many Web design and usability no-nos I encountered on pet-related sites.  I’ll explore some of them in this post.

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Don’t use “quick links”

Tuesday, June 1, 2010 Filed under Design, Usability

If the purpose of your quick links menu is to help visitors to find pages that they are likely to be searching for, then what is your primary navigation for?

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Less is more

Tuesday, May 18, 2010 Filed under Design, Usability

You might think that the more you explain how to do something on your website, the easier it is for you users to do it.  Usually, the opposite is true.

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Why you shouldn’t say “click here”

Monday, March 1, 2010 Filed under Marketing & Communications, Usability
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Is your website riddled with the phrase “click here”?  I’m amazed at how often I still see this phrase used as a link label.  Using “click here” to identify links is a very bad idea.  Here’s why.

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Design your website for your audience, not for you.

Monday, March 1, 2010 Filed under Design, Marketing & Communications, Non-Profit, Sound Advice, Usability

Your website is not for you, it’s for your target audience.  Make sure it looks good for them first.

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Frozen vegetables can teach you a lot about calls-to-action

Thursday, December 10, 2009 Filed under Design, Marketing & Communications, Sound Advice, Usability

Look at the calls-to-action buttons on your website.  Would I know exactly what they do just by reading their labels?  Avoid using your organization’s internal language when labelling links and buttons.  Just because your staff understands them doesn’t mean your audience will. 

Also, cook with fresh vegetables.

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