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Category: Customer Service

Promote your contact page

By | Tuesday, May 4, 2010 Filed under Customer Service, Marketing & Communications, Non-Profit

How many times do your organization’s email addresses appear on your website?  How about phone numbers?  Or even the location of your head office?  I’d like to suggest that your answer should be “Once: on the Contact page.

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Be friendly.  It pays.

By | Wednesday, April 21, 2010 Filed under Customer Service, Marketing & Communications, Sound Advice

A friendly email correspondence I recently had tipped the scales in helping me decide which of two service providers I would hire.

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Reply to emails promptly

By | Friday, January 15, 2010 Filed under Customer Service, Design, Marketing & Communications, Sound Advice
1 comment

How quickly do you respond to emails from your audience?

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Customers are people too

By | Tuesday, November 10, 2009 Filed under Customer Service, Marketing & Communications, Non-Profit, Sound Advice

I just received a very impersonal call from a non-profit looking for donations.

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