Tuesday, May 4, 2010
Filed under Customer Service, Marketing & Communications, Non-Profit
How many times do your organization’s email addresses appear on your website? How about phone numbers? Or even the location of your head office? I’d like to suggest that your answer should be “Once: on the Contact page.”
Read the rest of Promote your contact page →
Wednesday, April 21, 2010
Filed under Customer Service, Marketing & Communications, Sound Advice
A friendly email correspondence I recently had tipped the scales in helping me decide which of two service providers I would hire.
Read the rest of Be friendly. It pays. →
Friday, January 15, 2010
Filed under Customer Service, Design, Marketing & Communications, Sound Advice
1 comment
How quickly do you respond to emails from your audience?
Read the rest of Reply to emails promptly →
Tuesday, November 10, 2009
Filed under Customer Service, Marketing & Communications, Non-Profit, Sound Advice
I just received a very impersonal call from a non-profit looking for donations.
Read the rest of Customers are people too →
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