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No new Web content?  Post an archive of old content!

Tuesday, August 3, 2010 Filed under Marketing & Communications, Non-Profit, Sound Advice

Having trouble coming up with new content for your website?  Why not remind your visitors of all your great but not-so-new content?

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Bad dog!: Web mistakes encountered in the pet industry

Tuesday, July 13, 2010 Filed under Design, Marketing & Communications, Usability

We recently got a puppy.  In the course of doing this research about training and whatnot, I was amazed at how many Web design and usability no-nos I encountered on pet-related sites.  I’ll explore some of them in this post.

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E-newsletters: The right way

Monday, June 28, 2010 Filed under Marketing & Communications, Non-Profit

Even in this age of social media and RSS feeds, e-newsletters are still a great way to connect with your audience.  But are you maximizing this potential?  Here are some tips for doing so.

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Tell your visitors how donations help

Thursday, June 10, 2010 Filed under Design, Marketing & Communications, Non-Profit, Sound Advice

Having a big Donate Now button is not enough to compel your visitors to donate.  In this Sound Advice clip I give some tips on what more you can do.

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Don’t use “quick links”

Tuesday, June 1, 2010 Filed under Design, Usability

If the purpose of your quick links menu is to help visitors to find pages that they are likely to be searching for, then what is your primary navigation for?

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Less is more

Tuesday, May 18, 2010 Filed under Design, Usability

You might think that the more you explain how to do something on your website, the easier it is for you users to do it.  Usually, the opposite is true.

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Turn official colours into a colour palette

Tuesday, May 11, 2010 Filed under Design, Sound Advice

Don’t limit your website design to your organization’s official colours.  Use a colour palette based on them instead.

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Promote your contact page

Tuesday, May 4, 2010 Filed under Customer Service, Marketing & Communications, Non-Profit

How many times do your organization’s email addresses appear on your website?  How about phone numbers?  Or even the location of your head office?  I’d like to suggest that your answer should be “Once: on the Contact page.

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Be friendly.  It pays.

Wednesday, April 21, 2010 Filed under Customer Service, Marketing & Communications, Sound Advice

A friendly email correspondence I recently had tipped the scales in helping me decide which of two service providers I would hire.

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Why you shouldn’t say “click here”

Monday, March 1, 2010 Filed under Marketing & Communications, Usability
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Is your website riddled with the phrase “click here”?  I’m amazed at how often I still see this phrase used as a link label.  Using “click here” to identify links is a very bad idea.  Here’s why.

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